Shipping Policy

At American HTV Mesquite, we are committed to providing reliable and timely shipping for all our customers—whether you’re a DIY enthusiast, a small business owner, or running a large production shop. This Shipping Policy outlines the methods we use, estimated delivery times, shipping fees, service areas, and other important information related to order fulfillment and delivery.

Order Processing Time

All orders placed through our website are typically processed within 1 to 2 business days (Monday through Friday, excluding holidays).
Orders placed before 2:00 PM CST are usually processed the same day.
Orders placed after 2:00 PM CST, or on weekends or holidays, will be processed on the next business day.
During high demand periods—such as holidays, sales events, or new product launches—processing times may be extended.
If there is any delay or issue with your order, we will notify you by email promptly. Our team works diligently to pick, pack, and ship your items as quickly as possible.

Shipping Methods & Delivery Times

We offer multiple shipping options to meet your needs:

Standard Shipping (Estimated 3–7 business days): Cost-effective delivery via USPS, UPS, or FedEx, depending on your location and package size.
Expedited Shipping (Estimated 2–3 business days): Faster delivery for customers requiring quicker turnaround.
Overnight/Next Day Shipping (1 business day): For urgent orders placed before 2:00 PM CST to qualify for same-day shipping.

Please note: Delivery times are estimates and not guaranteed. Once your order leaves our facility, actual delivery times may vary due to carrier policies, weather, or other external factors beyond our control.

Shipping Charges

Shipping costs depend on several factors:

Delivery address
Package size and weight
Chosen shipping method

Shipping costs will be calculated and displayed at checkout before you finalize your order. We strive to offer competitive rates by partnering with trusted carriers.

We may also offer Free Standard Shipping promotions on qualifying orders (e.g., orders over $75), which will be automatically applied at checkout when available.

Shipping Destinations

Currently, we ship to:

All 50 U.S. states
U.S. territories including Puerto Rico, Guam, and the U.S. Virgin Islands
APO/FPO/DPO addresses for military personnel via USPS

At this time, we do not offer international shipping. However, we are exploring options to expand our delivery network in the future.

Tracking Your Order

After your order ships, you will receive a shipping confirmation email with your tracking number and a link to track your package. If you created an account during checkout, you can also view tracking details through your account dashboard.

Tracking information is usually available within 24 hours of shipment. If your tracking number does not update or shows no movement after several days, please contact us so we can investigate with the carrier.

Delays, Lost, or Damaged Packages

While we strive for timely and safe delivery, occasional delays or issues can occur due to:

Carrier disruptions or route issues
Severe weather conditions
Incorrect or incomplete address information

If your package is significantly delayed, appears lost, or arrives damaged, please contact our customer service team within 7 business days of the expected delivery date. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund depending on the circumstances.

Incorrect Shipping Information

Please verify your shipping information carefully before submitting your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If a package is returned to us due to an invalid address, additional shipping charges may apply for reshipment.